Privacy Policy

We collect information you give us directly when you create an account, make a purchase, list an item for sale, or get in touch with our support team.

Account details: Name, email address, password, phone number, and profile photo.

Transaction details: Billing address, shipping address, payment method details (we do not store full card numbers), and purchase history.

Messages: Communications you send to other users or to our support team through AltoSale.

Device and usage data: IP address, browser type, operating system, referring URLs, pages visited, and actions taken on the platform.

Location: General location derived from your IP address, or precise location if you grant permission on a mobile device.

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information such as purchase confirmations and invoices
• Send promotional communications (you can opt out at any time)
• Respond to questions and requests for customer support
• Monitor and analyse trends and activity on our platform
• Detect and prevent fraudulent transactions and other illegal activity
• Meet our legal obligations

We do not sell your personal information. We may share it in the following situations:

With other users: When you buy or sell on AltoSale, we share your name, shipping address, and transaction details with the other party to complete the transaction.

With service providers: We work with third-party vendors for payment processing, data analysis, email delivery, hosting, and customer support. They only receive what they need to do their job.

For legal reasons: We may disclose your information if required by law or legal process.

Business transfers: If AltoSale is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that deal.

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how people use our platform. You can set your browser to refuse cookies, though some features may not work properly if you do.

For full details, see our Cookie Policy.

We keep your personal information for as long as needed to deliver our services and meet legal requirements. When you close your account, we delete or anonymise your data within 90 days unless we are required to keep it longer for legal or regulatory reasons.

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information
• Export a machine-readable copy of your data
• Object to certain types of processing, including direct marketing
• Restrict how we process your information

To make a request, email us at [email protected].

We use reasonable technical and organisational measures to protect your personal information. All data is transmitted over SSL/TLS. Payment card data is handled by PCI DSS-compliant processors and we never store full card numbers on our servers.

AltoSale is not intended for anyone under 18. We do not knowingly collect personal information from children. If we discover that a child under 18 has given us their information, we will delete it promptly.

We may update this Privacy Notice from time to time. When we do, we will post the updated version here and change the date at the top. We recommend checking back periodically.

Questions about this notice or how we handle your data? Get in touch:

AltoSale Inc.
71-75 Shelton Street, Covent Garden, London WC2H 9JQ, UK
[email protected]